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I need help with a computer problem

Discussion in 'Technology Help' started by K1LL3RxP0P7aRt, Jul 26, 2010.

  1. K1LL3RxP0P7aRt

    K1LL3RxP0P7aRt Stargasm

    ok my computer got a virus and know it wont work unless i open it in "safe mode" so i did and I completely deleted everything off of it(pics, games, movies, music, everything) and i need to get it fixed i was thinking of getting it cleaned like at best buy or something but will that put my computer back to normal? im not sure so any suggestions or advice? thx ^_^ ;143;
  2. Noctourniquet

    Noctourniquet ∆∆∆

    It depends on what you mean by "cleaned". If they delete your files, but leave the Operating System intact, then then Virus will most likely survive. A complete re-format, i.e. deleting literally everything on the computer and then re-installing the Operating System, should remove the virus. Just deleting the files you mentioned will most likely not take an effect; Viruses tend to position themselves deeper in your system, where they are harder to find and have more control over your computer.

    If you can provide details as to exactly what effect the virus is having then we may be able to find a way to fix it.
  3. K1LL3RxP0P7aRt

    K1LL3RxP0P7aRt Stargasm

    well i mean having the memory erased completly and the virus what it has done is when i try to regulary start the computer it doesent start up the screen just goes completly black and the only time it will run is when its in "safe mode" which doesent let me do anything like run a cd or try to download or install something but i will try to delete evrything and see if it works
  4. Frank The Bunny

    Frank The Bunny 01001011101010101001

    Why on earth would anyone pay Best Buy to "clean" their system if they are already talking about reformatting the damn thing? You can reformat on your own, for free, without having to pay Best Buy, Geek Squad, etc.

    The only time that a reformat is fully recommended is when the malware in question is a backdoor bot. Otherwise I suggest you download, and install Malwarebytes' AntiMalware.


    Once installed update it and run a quick scan. Once finished reboot like it will prompt you to do so.

    Since you say you have to start up in Safe Mode you'll be doing this through Safe Mode. Hopefully that will fix your problem.


    If whatever malware you have isn't letting you install Malwarebytes then do the following.

    Download Malwarebytes and rename "mbam.exe" to "mbam.com" then install it. Afterward go into the program file folder and find "mbam.exe". it's location should look something like this

    "C:\Program Files\Malwarebytes' Anti-Malware"

    Change that to "mbam.com" as well then update, run quick scan, and reboot when prompted.

    When malware is removed go back and change everything you changed back to the way it's supposed to be.


    If you insist on starting from scratch then look into reformatting your system yourself. Assuming that you're still on Windows XP like the majority of the internet then head over to this article.


    If you take this option, completely ignore everything involving Malwarebytes' AntiMalware.

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