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N3DS won't turn on but can hold a charge

Discussion in 'Technology Help' started by ChloboShoka, Aug 5, 2015.

  1. ChloboShoka

    ChloboShoka Writer

    I bought the New 3DS new from Game Store in April this year. While I was on holiday in Japan the 3DS stopped working. Even though the 3DS can still hold a charge, the orange light still comes on but whenever I press the power button nothing happens. Both screens and the blue lights don't come on at all. I did pay extra for the N3DS to be protected, but I can't find the receipt for it even though I got the games reward card that I used it for.

    I can't use my old 3ds to play my games even if I used the sd card from my new 3ds because all the data is linked to my nintendo ID. And I can't do a system transfer or anything. I'm worried that I will lose all my games and streetpass data even though it should be all stored on the micro sd. Should I see if I can try and get the N3DS fixed first before I buy a new one?
     
  2. Tangeh

    Tangeh Well-Known Member

    I'd call the Nintendo support line and ask. Nintendo has a one year warranty on all products. Usually you need to show the receipt but considering the N3DS hasn't even been out for a year I dunno if that would be a big deal. Getting it fixed would def be cheaper than getting a brand new system whichever way you slice it. Plus if they cannot fix it they will transfer your data to a new system for you if you send it in for repairs. Doesn't hurt to call and be like "yo I've only had this thing for a few months can it be fixed for free?"
     
  3. ChloboShoka

    ChloboShoka Writer

    It's now been sent off for repair. Hoping for the best!
     
  4. Tangeh

    Tangeh Well-Known Member

    That's good. Did you have to pay for it?
     
  5. ChloboShoka

    ChloboShoka Writer

    I didn't have to pay for anything other than the packaging to get it sent.
     
  6. Tangeh

    Tangeh Well-Known Member

    Yay, that's perfect. :)
     
  7. ChloboShoka

    ChloboShoka Writer

    Good news They're able to repair it and they said I should get it by next week.
     
  8. PrismaticPrincessAnna

    PrismaticPrincessAnna I'll do my Lilliest

    When I got my 3ds repaired they gave me a new one. So look out for that.

    They did send me a paper with it so I can access my Nintendo stuff back but everything is deleted.
    (Including my limited edition Meowh sticker from my online friend) -.-
     
  9. ChloboShoka

    ChloboShoka Writer

    So I guess that's goodbye to all my streetpass stuff and sav files?
     
  10. Tangeh

    Tangeh Well-Known Member

    *shrug* When I sent my Wii in it was repaired and all of my save files were maintained. If they can't get your 3DS to work then they can't do a system transfer so you'll lose your files. But they do try to preserve them if possible, so this is your best bet from what I understand. Some people have fantastic Nintendo experiences and some have horror stories. The horror stories are always going to be more vocalized. But that's the same with any company.
     

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