• Be sure to join the discussion on our discord at: Discord.gg/serebii
  • If you're still waiting for the e-mail, be sure to check your junk/spam e-mail folders

Does this idea seem at all plausible to you?

  • Total voters


Well-Known Member
I got a response from support a few hours ago. It was basically a rehash of the KB article.
Then hopefully I'll be getting one soon. Let's see what they say to me. I'm getting a little tired of the stock response of "Have you checked the spam, promotions, and the box to recieve promotions" when I keep telling them in my initial letter I did all that. I know they have to say it, but dang it, it makes me feel like I'm talking to a wall.

edit: Over 24 hours later, and time for a status update.

Well, checking my email I still haven't gotten any response from the Help team. And that I actually sent my help request last friday, so we're at six days now. Nearly a week. Still got the higher than normal number of requests up on the help page. I don't know if they took the weekend, including monday off, or are just incredibly short handed now, but that's really bad. I sent a reply to the confirmation of recieving my help ticket asking about my situation several hours ago, but nothing yet. I don't hear from them by morning, I'm submitting another help request, and too bad if it's adding to their volume.

I've given up on getting the codes now, but I'll be damned if I give up on getting a response, and maybe, just maybe something actually done about this in the future. Honestly I'm more frustrated about it now than I would have been at the start of the week.

When they start the shiny box legendaries at Gamestop I think I'll try to pick up some extra to help out anyone who has trouble with that. You know, assuming they don't screw that one up and run out before I can get there or not send any to my Gamestop. After this, I figure I should try and help someone else avoid this kind of dissappointment.

Further edit: Well support got back to me, though it was the standared "Have you tried this?" steps, again. Which I informed them I had. Again.

Yet another Edit: And now they will be investigating my claim, and will get back to me within a week. So that's something.
Last edited:


Well-Known Member
Sorry about double posting, but it's been a week, and I figure if I just edit my last one it's gonna be overlooked.

So it's been almost a week since I heard from the help for the newsletter. I'll give them until tomorrow night or friday morning, but this has just been absurd. I'm pretty sure I won't ever be getting the codes for Dada Zarude and Shiny Celebii at this point, but the sheer ammount of time all this is taking to get any response is honestly made me far more pissed about that than I would have been if I'd just gotten a "sorry, we messed up, and we're sorry we are out of codes" shortly after. At this point I'm really feeling like I'm being ignored or punished because I've been nice and done everything I'm suppossed to, and it's very frustrating. I'm gonna make sure next time they run any promotions through the newsletter to see if someone on a forum can pick me up an extra code.

Has anyone else been having any problems like this, or is it just me?

Edit: And the "High Volume of requests" banner is back, and I can't use the "Add to Conversation" button on the my activeties page is disabled. I guess I'm stuck giving it a little longer, but I'm only giving it until tomorrow when I bug them via the E-Mail.
Last edited: